Monthly Flat Rate Support Services
Buckeye Office strives to deliver enterprise-level technical support to small- and medium-sized businesses. We offer comprehensive monthly support programs designed to provide dedicated, ongoing support and maintenance to our clients.
Our mission is to ensure your systems, network, and IT environment are secure, reliable, and free from interruptions. With our monthly flat-rate service plans, we can provide critical technical support options to your employees.
Desktop and Device Support
Unlimited telephone and remote support for your users
Your employees can contact Buckeye Office directly with any technical support questions or issues.
- 9X5 business hour support
- 24X7 emergency service (available at a premium)
Assistance with all major applications and operating systems
We can help your team with any major applications or operating systems you are currently using.
Best effort assistance with non-standard and third-party software
Buckeye Office will work with your custom software vendors to seek support and assistance when needed.
Connectivity issue assistance
Having trouble with your connection? You can reach out to our technicians to quickly identify and resolve the issue.
Updates and security protection
Buckeye Office will monitor update progress and ensure systems are staying protected with updates for all major applications in your environment.
Troubleshooting and repair
For any existing system repair, Buckeye Office will cover the cost of labor. The client will be responsible for any part costs or travel beyond 30 miles.
Purchasing guidance
Acting as your CIO, we provide you with insights into new products and help ensure that you are buying the right technology for your business needs. You can rely on us as a partner in helping operate and grow your business.
Affordable, easy-to-understand pricing
Desktop and laptop assistance at just $50 per system/month.
A site evaluation will be required to assess your network and system health prior to the services agreement being accepted. Some network changes may be needed before the agreement is approved.
Server Support
Unlimited telephone and remote support for your network equipment
Your designated administrator can contact Buckeye Office with any technical issues.
- 9X5 business hour support
- 24X7 emergency service (available at a premium)
Network optimization
Buckeye Office will ensure that your network connectivity is optimally configured to achieve maximum network performance.
Server Security
Our technicians will install all recommended security settings across the network and in the server environment. Additional software licenses may be recommended to ensure proper protection and support.
Assistance with all major applications and operating systems
For any major application or operating system, our team can help you troubleshoot problems and resolve issues effectively.
Best effort assistance with non-standard and third-party software
If your company uses custom software vendors, Buckeye Office will work with those products and vendors to seek support and assistance when needed.
Connectivity issues assistance
We will work directly with your ISP or phone provider to troubleshoot and solve any technical issues. No need to call your internet provider to work through problems - we can do that for you!
Update and security protection
To ensure your company’s network is protected and up-to-date, Buckeye Office will monitor update progress and ensure systems are staying protected with updates for all major applications in your environment.
Troubleshooting and repair
Buckeye Office covers the labor cost for any existing system repair. The client is responsible for any part costs or travel over 30 miles.
Purchasing guidance
Acting as your CIO, we provide you with insights into new products and help ensure that you are buying the right technology for your business needs. You can rely on us as a partner in helping operate and grow your business.
Affordable, easy-to-understand pricing
- Physical server - $100 per system/month
- Virtual host - $50 per host/month
- Virtual appliance - $25 per appliance/month
- Virtual server (Windows or Linux) - $75 per VM/month
A site evaluation will be required to assess your network and system health prior to the services agreement being accepted. Some network changes may be needed before the agreement is approved.